Frequently asked
questions

Yes. You can book activities for another person providing they are linked to your account.

For activities such as casual swim and fun and floats sessions, you can make a booking for yourself, and for other people linked to your account and/or guest members.

First, please visit our bookings page. https://bewellwigan.gladstonego.cloud/account

If you already have an online account within our existing booking system (Leisure Hub), or you have booked an activity at one of our Leisure Centres within the past 12 months, you can create a new password by accessing the link https://bewellwigan.gladstonego.cloud/account

You will be presented with a Welcome Back screen. Select ‘Forgotten Password’, enter the email address you registered with and follow the instructions.

If you haven’t visited one of our Leisure Centres in the past 12 months then you will simply need to go through the booking process and create your new account at the point of checkout.

Yes, you can continue to book and pay at reception. However, we encourage you to explore how easy it is to book and pay in advance online. This will save you time and effort on arrival and guarantee your place on your chosen activity.

Members paying for a subscription (direct debit or annual) can book an activity up to 8 days in advance. Non-members can book up to 5 days in advance. Please note: the book ahead window is relevant to the exact start time of the activity you are booking.

Our coach-led sports sessions can be booked via the Be Well app or online. You will find the sessions listed on the activity timetable of the relevant Leisure Centre. Alternatively, you can filter our online activity timetable by activity and location.

You can also find the sessions on the ‘Be Well Your Way’ section of app. By selecting ‘sports sessions’ you’ll be presented with a view of all the coach-led sports sessions we deliver across all our venues.

Group exercise sessions that are delivered at community venues can be booked via the ‘Be Well Your Way’ section of the new Be Well app. By selecting ‘Community sessions’ you will be presented with all the group exercise sessions that we deliver across our community venues.

Our running, walking and cycling activities delivered at parks and community venues can be booked via the ‘Be Well Your Way’ section of the new Be Well app. By selecting ‘Run’, ‘Walk’ or ‘Cycle’ you will be presented with all the relevant sessions that we deliver across our parks and community venues.