Frequently asked
questions

We’re launching a brand new Be Well app which will make it easier for you to book an activity, manage your account and explore all the many ways to Be Well with us!

The existing Be Well app will be replaced and a dedicated Technogym app (‘Technogym – Training Coach’) will instead allow you to record your workouts and track your progress using Technogym’s MyWellness system should you wish to do so. All other functions will be performed by the new Be Well app.

We want to give you, our customers, the best possible experience when booking activities and managing your membership. Our new app will make it easier for you to do this, with increased functionality, seamless integration with our booking system and a more user-friendly interface.

The most important app you need is the new Be Well app. This will be the only app that will allow you to book activities once our new booking system goes live from Tuesday 3 September 2024.

If you want to record and track your workouts, you can also download the ‘Technogym – Training Coach’ app which will enable you to access the digital experience offered through the MyWellness system. There will be a link to download this app in the new Be Well app.

In the short-term, the current app will remain live and continue to function in the same way. However, following the launch of our new Be Well app, the activity booking functionality of the current app will be removed. You will no longer be able to book an activity using the current app beyond this point, and will instead need to make your bookings via the new Be Well app.

We are encouraging all those who have the current app to download the ‘Technogym – Training Coach’ in readiness for the changes. In the short-term, this app will also provide the same booking functionality as the current one. However, this functionality will no longer be available beyond 3 September.

The new Be Well app is available to download now for iPhone and Android.

The new Be Well app will contain the following features:

• Check-in feature for when you arrive at a centre for a pre-booked activity (either via ‘tap and go’ or by scanning a QR code)
• Access to activity timetables
• Access to the booking system
• Access to your account to see your membership and transaction information in one location
• Better access to information on the full range of Be Well services
• Direct navigation to the ‘Technogym – Training Coach’ app to access the MyWellness system

No, there is no need for you to create a new account. When booking an activity, you will simply need to log-in with your existing username and password.

The booking process will remain unchanged until Tuesday 27 August 2024, when we begin the transition to our new and improved booking system. At this point you won’t be able to book an activity for after 3 September until you have reset your password by selecting the ‘forgotten password’ option. Once again, there will be no need to create a new account.

No. Simply log-in using your current MyWellness username and password.

The first time you use the new Be Well app, you will be asked to select your preferred centre from a list of options. We recommend selecting the centre that you intend to use the most. You can always change between centres within the app later, whenever you like.

If you don’t have a preferred centre, you can select the ‘Be Well Your Way’ option which includes our community-based walking, cycling and running activities, and health improvement services. Again, you can always change your selection later, whenever you want to.

If you experience any problems with our app, please email tellus@bewellwigan.org and our team will be able to assist.